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Hispanic American and Woman Owned since 1996

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Minority Female Small Business

Allegra - Marketing • Print • Mail - Tampa
2705 N. Falkenburg Road
Tampa, FL 33619

(813) 664-1129 Phone Contact Us

Customer Service Representative

Posted 2015-03-30

Make a difference and be appreciated by representing both Allegra Marketing and Image360 to our clients. We are a one stop marketing and graphics communication provider. Whether it is print and mail services, signs and graphics, displays, apparel or promotional items – we have that covered!

We have a simple hiring philosophy at our award winning center: Hire people who work hard, are intelligent, interested in staying ahead of marketing trends, and who we enjoy working with. Who do we like to work with? Someone that’s a good conversationalist, pleasant disposition, friendly, fun, outgoing, well read, and does interesting things in their personal life. We are a combination of creative and a bit nerdy. Not too nerdy, mind you, but a little bit.

Customer Service Representative Position Summary:
We are currently seeking a new team member with a proven track record of success who appreciates a tremendously positive team atmosphere and culture. We seek an energetic, self-starter and results driven customer service representative to nurture our customers and prospective customers. You would be the face of our company to walk-in and phone-in customers and assist in the marketing of our communication solutions. The Customer Service Representative is a critical position at the center of our fast-paced customer focused team. If you are looking for an exciting position and thrive on helping others be successful, we may be a perfect match!

Responsibilities include:
• Offer trustworthy support to fully explore client needs
• Collaborate with internal team on optimal client solutions
• Gather all required information for various projects
• Create quotes and enter them into our order and production management system
• Work directly with business owners, marketing managers and internal account executives, internal production team and outside vendors
• Manage all projects to be on spec and on time
• Provide customers and internal team with updates
• Resolve issues with deliverables to exceed customer expectations
• Be the person whose praises are sung on our customer surveys posted to our website

What we are looking for:
• 5+ year proven track record of nurturing customers.
• Bonus points if you started working before graduating from high school.
• Have an understanding of marketing, business and communication trends.
• Experience with order management software, office/project management and customer service.
• Working knowledge of Printers Plan Software or other order management software is preferred.
• Minimum of 6 years’ combined experience and education, prefer 4 year degree.
• Excellent oral and written communication skills.
• Professional appearance and demeanor.
• Previous working experience working in marketing, commercial printing, design or sign industry is highly preferred.
• Computer skills to include MS Office (Powerpoint, Excel and Word) and online research.
• Detail oriented and the ability to follow up on tasks in a fast-paced environment
• Ability to prioritize and work independently with minimal supervision.
• Valid Driver’s License, good driving record and dependable transportation.
• Pass a background check and drug testing.

Key Competencies
• Interpersonal skills – consultative listening
• Communication skills – verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Stress tolerance
• Present a professional image at all times to customers and vendors

What we offer
Paid Training
Competitive Salary
Excellent bonus
Great working environment
Insurance Benefits with many options after 90 days
15 days a year Paid Time Off (1.25 Days/Month PTO) after 90 days
Team social activities

This position has great earning potential. Do you have a desire to earn $50,000 your first year? Think you have what it takes?
Then we want to hear from you!

Resumes may be uploaded on this page or emailed to careers@allegratampa.com

Submit Your Resume

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